Cancellation Policy
Cancellation Policy
We try to process orders quickly so you receive them on time. Cancellations are possible only in limited cases, depending on order status. Once an order is shipped, it cannot be cancelled.
No Cancellation after Shipping
Fast Order Processing
When can you cancel an order?
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Before Dispatch You can request cancellation only if the order has not been packed/dispatched.
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Within a short window after placing order Because we process orders quickly, cancellation requests must be raised as soon as possible.
Once shipped: Orders cannot be cancelled after shipment is dispatched. In such cases, please refer to our Returns & Exchange Policy (replacement only for wrong/defective items; no refunds).
How to cancel your order
1
Contact support immediately
Send your Order ID and request cancellation as soon as possible via WhatsApp or Email.
2
We check order status
If the order is still in processing/unshipped stage, it can be cancelled. If already shipped, cancellation is not possible.
3
Payment handling (if applicable)
If prepaid and cancellation is approved before dispatch, payment will be refunded to the original source as per gateway timelines (usually 5-7 days).
Important: If you entered a wrong address/phone number, contact support immediately so we can try updating details before dispatch. Refusing delivery is not treated as cancellation and may impact your COD privileges.